LUCKY STORE

 

Your Authorized Retailer for NEA Climate Friendly Households Programme e-Vouchers

Lucky Store is excited to be your trusted partner in redeeming NEA Climate Friendly Households Programme e-vouchers! From 15 April 2024, HDB households can easily claim their Climate Vouchers and make smart, eco-friendly choices at our stores.

 

 

How to Claim and Redeem Your Climate Vouchers

1. • Claim Your Vouchers: HDB households can claim their Climate Vouchers by logging into RedeemSG (go.gov.sg/cv-claim) using their Singpass account.

 

• • Visit Our Stores: (310 & 312 Tanjong Katong Road.Singapore-437093): Bring your claimed vouchers and proof of address to our retail locations. Please remember that Climate Vouchers are not valid for online purchases.

 

• • Shop for Eligible Products: Use your vouchers to purchase a variety of energy-efficient appliances (Refrigerators (3/4 Ticks), Washing Machine (4 Ticks) and DC Motor Fans) that help you save on utility bills and reduce your environmental footprint

     

     

Why Choose Energy-Efficient Products?

By upgrading to more efficient appliances and fittings, you can:

Cut Energy and Water Use: Enjoy lower utility bills and less waste.

Reduce Greenhouse Gas Emissions: Take meaningful steps in reducing your carbon footprint.

Save Money: Benefit from long-term savings through energy-efficient choices.

Contact Us:

310 & 312 Tanjong Katong Road. Singapore 437093.

Tel: 63421700, 64521124, WhatsApp: 86141212

Programme Details

  Current Enhanced Programme (From 15 April 2024 to 31 December 2027)

Eligible Households	All HDB households
Eligible Products	3 or 4 Tick Refrigerators 4 Tick Washing Machines Direct Current (DC) Fans
Vouchers	$300 worth of Climate Vouchers in Denominations such as $2, $5, $10, and $50

Click here to learn more about how you can Claim & Spend Climate Vouchers.

Be a Part of the Solution!

At Lucky Store, we’re dedicated to making sustainability accessible and rewarding. Visit us to redeem your Climate Vouchers and invest in products that help both your household and the planet. Together, we can take meaningful steps toward a more sustainable future.

 

 

 

 

 

FAQ

Who is eligible for the enhanced CFHP?

Each HDB household^* is only entitled to one set of vouchers. To be eligible for the enhanced Climate Vouchers, the following needs to be met:

• You are a Singapore Citizen or Permanent Resident, and           

• Your residential address is registered at an HDB flat.

I will be moving into my BTO/re-sale flat soon. Am I eligible for the programme?

Yes, all new HDB flat homeowners are eligible for the vouchers during the length of the programme (i.e., before 31 December 2027). You may claim your vouchers once your official registered address for your new flat address has been reflected in Singpass.

If I was eligible for the previous CFHP, am I eligible to apply for another set of Climate Vouchers under the enhanced CFHP?

The previous round of Climate Vouchers expired on 20 March 2024.

Regardless of whether you have redeemed Climate Vouchers under the previous CFHP, all HDB households are eligible for the new Climate Vouchers under the enhanced CFHP. You may claim a new set of vouchers at go.gov.sg/cv-claim. The enhanced Climate Vouchers will be available until 31 December 2027.

Do I have to spend the full value of the Climate Vouchers (i.e. $300) in a single transaction?

No. Each set of Climate Vouchers comes in multiple denominations ($2, $5, $10, $50) adding up to $300.

You may select the voucher amount you would like to spend. For example, you can spend $30 worth of Climate Vouchers on eligible LED lights today and use the remaining $270 at a later date on another eligible product.

How can I spend my Climate Vouchers?

Tap on your unique voucher link from the SMS sent by gov.sg

1. Show the cashier any proof of the residential address that was used to claim the vouchers. The address displayed on the voucher should match the address displayed on the proof (e.g.NRIC).
2. Choose the voucher amount you want to spend and show the QR code to the cashier for scanning.

Vouchers can only be spent on eligible items.

Can I use my own and someone else’s Climate Vouchers in a single transaction?

Multiple Climate Vouchers across households cannot be combined in a single transaction.

Can I spend my Climate Vouchers for online transactions?

The Climate Vouchers are only accepted in-store through physical payment. Climate Vouchers cannot be used for in-app or online transactions.

Can my household member (e.g. my child) spend the Climate Vouchers on my behalf?

Yes. You may share your unique voucher link with your household members, by clicking on “Info & help”, followed by “Share your vouchers”. You can also forward the voucher link SMS from gov.sg to your household members directly. However, please be careful when sharing your unique voucher link with others as anyone with access to the link may be able to spend the vouchers. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.

• If your family member lives with you, they can produce their own NRIC or any document showing their HDB residential address to the retail staff at the point of purchase.
• If your family member does not live with you, they will have to produce a copy of your personal identification document (showing your HDB address) to the retail assistant at the point of purchase.

 

Can I ask a non-household member to use my vouchers to buy eligible items for me?

Yes, you may authorise a non-household member to buy eligible items for you using your household’s vouchers. However, they will have to bring a copy of your personal identification document showing your HDB address for verification by the participating retailer.

Do I get change back in cash if the purchase (e.g. $299) is less than the amount of digital vouchers that I want to spend (e.g. $300)?

There will be no cash change provided if the purchase amount is less than the voucher amount selected.

Do I need a mobile device to access the vouchers?

Yes, you will need a mobile device with an active mobile data or internet connection plan.

Can I request for a refund for the product I purchased using the Climate Voucher?

All products purchased with the Climate Vouchers are strictly non-refundable. Please ensure that the products you are purchasing with the Climate Vouchers are suitable for your household, before proceeding with the purchase.